Last updated: 9th September 2020

This website, accessible at www.crh.be and https://www.crh.be, is published by CRH (hereinafter CRH, “we”, “us” or “our”), whose contact details are as follows:

CRH
Avenue Firmin Lecharlier, 136
1090 Jette
Belgium
Telephone: +32 2 720 80 08
Email: info@c-r-h.be
BCE: 0889.853.353

1. GENERAL CONDITIONS OF USE

Use of the www.crh.be website implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, and users of the www.crh.be website are therefore advised to consult them regularly. This site is normally accessible to users at all times. However, CRH may decide to interrupt the site for technical maintenance purposes. CRH will endeavour to inform users of the dates and times of such interruptions in advance. The www.crh.be site is regularly updated by Mon Agence. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to consult them as often as possible in order to review them.

1.1. Information published

The purpose of the www.crh.be website is to provide information on all the company’s activities. CRH endeavours to provide information on the www.crh.be website that is as accurate as possible. However, it cannot be held liable for any omissions, inaccuracies or failure to update the information, whether attributable to CRH or to third parties providing the information. All information provided on the www.crh.be website is provided for information purposes only and is subject to change. Furthermore, the information on the www.crh.be website is not exhaustive. It is provided subject to any changes that may have occurred since it was put online. No information published on this site may constitute a guarantee or create an obligation on the part of CRH.

1.2. Design and production of the website

Our website was designed and produced by Mon Agence SPRL, registered with the BCE under no. BE0677896079, with its registered office at Rue du Vieux Mayeur 51 – 4000 Liège (BE).

1.3. Intellectual property rights

CRH is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, in particular the texts, images, graphics, logos, icons, sounds and software. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorisation of: CRH. In particular, the reproduction of all or part of our site on other sites is prohibited, subject to the indexing and updating services of search engines.

1.4. Links to other sites

This site provides links to other sites for your convenience. CRH accepts no responsibility for the content or practice of these sites. We particularly recommend that you examine the personal data protection policies of these sites before communicating any information concerning yourself.

1.5. Contractual limitations on technical data

The website uses JavaScript technology. The website cannot be held responsible for any material damage linked to the use of the site. In addition, users of the site undertake to access the site using recent, virus-free equipment and with an up-to-date, latest-generation browser.

1.6. Limitation of liability

CRH may not be held liable for direct or indirect damage caused to the user’s equipment when accessing the www.crh.be website, resulting either from the use of equipment that does not meet the specifications indicated in point 5, or from the appearance of a bug or incompatibility. CRH may also not be held liable for indirect damage (such as loss of market or loss of opportunity) resulting from the use of the www.crh.be website. Interactive areas (possibility to ask questions in the contact area) are available to users. CRH reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in Belgium, in particular the provisions relating to data protection.

1.7. Site hosting

This site is hosted by OVH, a company with its registered office in Roubaix, France.

1.8. Applicable law and jurisdiction

Any dispute relating to the use of the www.crh.be website is subject to Belgian law. Exclusive jurisdiction is granted to the competent courts of the province of Namur.

2. PROTECTION OF PERSONAL DATA

The manner in which CRH, as data controller, processes the personal data of visitors to its site (“you”, “your”) is detailed below.

CRH undertakes to protect your personal data and to use it only in accordance with the following clauses, in compliance with the legislation applicable to the protection of personal data, including in particular Regulation (EU) 2010/679 on data protection (“RGPD”).

Your personal data will only be used in connection with an order or contact request and will not be passed on to third parties.

2.1. Category of data processed

CRH may process a certain amount of data about you, such as your IP address, the operating system of the device you are using to access our site and data relating to your browsing on our site. Such data is anonymised, in the sense that it is impossible for us to know the precise identity of the person concerned.

2.2. Personal data

CRH undertakes to ensure that the collection and processing of your data from the www.crh.be website complies with the General Data Protection Regulation (GDPR) and the Data Protection and Civil Liberties Act. Each form or teleservice limits the collection of personal data to what is strictly necessary (data minimisation) and indicates, in particular:

• What are the purposes for which the data are collected;  
• Whether these data are compulsory or optional for the management of your request;
• Who will have access to them (in principle, only CRH, unless the form specifies that they must be communicated to a third party to process your request); 
• Your data protection rights and how to exercise them towards CRH.

2.3. Duration of data storage

The personal data collected as part of the services offered on www.crh.be are processed using secure protocols and enable CRH to manage the requests received in its IT applications. Your personal data will be kept for 24 months.

2.4. Your rights of access, rectification, opposition and complaint

Unless prevented by a legal provision in force in Belgium, including the GDPR, or by professional secrecy, you have the following rights under the GDPR and in the conditions set out therein: (a) the right of access, including the right to know whether we are processing your data; (b) the right to have a copy of the data processed; (c) the right to rectify the data processed; (d) the right to object to the data processed; (e) the right to restrict the processing of the data processed; (f) the right to erasure of the data processed; (f) the right to portability of the data processed, if your data is processed as part of our contractual obligations or consent; the right to lodge a complaint with the Data Protection Authority (www. autoriteprotectiondonnees.be).

You can exercise your rights by writing to us at info@c-r-h.be or at the following address: CRH, Avenue Firmin 136, 1090 Jette, Belgium. A copy of your identity card must be attached to your request.

You will receive a reply from us within 30 working days.

2.5. Cookies

What are cookies? ?

Cookies are small text files that are installed on your computer or device when you visit our websites.

Statistics and audience measurement

Our website may transmit anonymised consultation data to the Google Analytics service in order to produce statistics and measure the audience for the various pages of our website. To find out more, please consult Google’s privacy policy.

Our use of cookies

We use cookies to:

Identify you when you log on to our websites.

For statistical purposes (audience research) via Google Analytics.

Information collected through cookies

Cookies help us to collect information about how you use our website, but we do not store any personally identifiable information about you in our cookie data. We only record a unique session identifier which will help us to find a user profile and your preferences the next time you visit.

Types of cookies

• Session cookies: cookies of this type are temporarily stored on your computer or device during a browsing session. They are deleted from your computer or device at the end of the browsing session.
• Permanent cookies: cookies of this type remain on your computer for a longer period of time. Permanent cookies help us to recognise you when we need to know who you are for more than one browsing session.

Cookies management

The menu of most browsers includes options allowing you to manage your cookies by adjusting or configuring your cookie settings.

In general, browsers give you the option of:

• display your cookies
• authorise cookies
• deactivate all cookies, or only specific cookies;
• deactivate all cookies when you close your browser;
• block cookies;
• to be informed when you receive a cookie.

Please note that if you choose to block our cookies, most of the functionality of this site will be disabled (including registration, the ability to post comments and other interaction) and your browsing experience may also be affected. If you configure your browser options to delete all cookies, your browsing preferences will be erased when you close your browser.

Please note that unless you have set your browser parameters to refuse cookies, our system will issue cookies as soon as you visit one of our sites.

If you refuse to install a cookie, you may not be able to access certain services. However, users can configure their computer as follows to refuse the installation of cookies:

• With Internet Explorer: Tools tab (wheel-shaped icon at top right) / Internet options. Click on Confidentiality and choose Block all cookies. Confirm with Ok.
• With Firefox: at the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab.  Set the Retention Rules to: use personalised settings for history. Finally, uncheck it to deactivate cookies.
• With Safari: Click on the menu icon (symbolised by a cog) in the top right-hand corner of the browser. Select Settings. Click on Show advanced settings. In the “Confidentiality” section, click on “Content settings”. In the “Cookies” section, you can block cookies.
• With Chrome: Click on the menu icon (symbolised by three horizontal lines) in the top right-hand corner of the browser. Select Settings. Click on Show advanced settings. In the “Confidentiality” section, click on preferences. In the “Confidentiality” tab, you can block cookies.

2.6. Data security

We make every effort to ensure the security of your data. Our site is protected by the HTTPS protocol and the information exchanged is encrypted.